Managed Services | COREVATE SYSTEM SDN BHD

Computing & Information Management

Electronic Documents Management
It is a fact that the robust growth of the Electronic Document Discovery business demands high throughput and capacity. Given that fact, we are proud to offer customers our High-performance NAS Platform, a proven accelerator that speeds discovery of electronic documents.

As a performance leader, the High-performance NAS Platform allows our customers to process, access and review electronic evidence faster and more efficiently. It dramatically speeds the discovery and indexes (through third-party software) of large data sets in the Electronic Document Discovery industry. As a scalability leader, it scales capacity seamlessly and maximizes data access and user load capacity. In addition, it eliminates storage bottlenecks by delivering fast, tiered and scalable storage.

Tape Drive and Media Technologies
Corevate System Sdn Bhd also offers businesses of all sizes an unparalleled range of tape drives solutions; from leading tape drives and media technologies, autoloaders and libraries to disk-based backups and data management software. Our products are designed to leverage new storage architectures, transport protocols and operating systems that efficiently and cost-effectively manage, store and protect valuable digital assets.

Tape Libraries - From our stackable and flexible work group libraries up to our highly reliable Enterprise solutions, our tape libraries solutions seamlessly manage and protect business critical data in all business environments. With an emphasis on investment optimization, our tape libraries grow with your business needs and capitalize on your initial investment. Our offering scales from 1 to 13,884 slots; up to 384 drives with over 10s of peta-bytes and supports both LTO and SDLT technologies.

SAN Infrastructure Solutions
Corevate System Sdn Bhd provides industry-leading Storage Area Network (SAN) infrastructure solutions that simplify the deployment and management of SANs while providing high ROI.

SAN directors and switches – These provide a flexible and intelligent platform for networking storage. With models ranging from entry-level 8-port fabric switches to 384-port directors with multiple blade options, it addresses the needs of small departments and global enterprises alike. 1, 2, and 4 Gbit/sec Fibre Channel solutions are available to support high-performance requirements both for open systems and mainframe operations in mission-critical environments.

SAN extension and routing – It meets the full spectrum of requirements to create an optimized, connected infrastructure that enables business continuity and disaster recovery. It provides support for multiple protocols and both open systems and mainframe environments - as well as a large suite of tested solutions with industry partners. Consequently, Brocade SAN extension solutions address the widest range of business requirements. In addition, SAN routing solutions enable consolidation and resource sharing in a highly secure and selective manner.

SAN Application Modules and Gateways – These are best-in-class platforms for applications and gateways, as well as integrated solutions that help IT organizations derive greater value from their SAN infrastructures. These solutions provide clear advantages irrespective of whether organizations want to leverage shared storage across more servers using ISCSI, add intelligence to the SAN to boost performance or perform any-to-any data migrations.

Information Availability
Now you can ensure maximum uptime and performance for your storage, server and client systems—AND bring your organization's data back in the event of a disaster.

Data & System Protection – These solutions provide consistent and reliable protection of your systems and data while simplifying backup and recovery tasks. With mission-critical business continuity protection, your organization can be better prepared for and recover more easily from - equipment failure, a virus attack or the accidental loss of vital files. Data Backup & Recovery ensures continuous, around-the-clock protection of your data; from the desktop to the data center.

System Backup & Recovery protects, restores, and recovers your computer systems with non-intrusive, real-time backups and rapid disaster recovery on workstations and servers. Archiving & Retrieval discover, archive and manage content held within email, file system and collaborative environments.

High Availability Clustering - High Availability solutions deliver maximum data and application availability across a wide array of operating systems, applications, hardware components and data center locations. Even in the most diverse IT environment, our solutions can provide the ultimate in data and application availability. Clustering protects against application and database downtime, manages application availability across data centers and ensures robust and scalable application clusters. Replication creates a duplicate copy of data across any distance offering you the ultimate in data protection.

Storage Consolidation
Even information needs to be stored. The formation of centralized storage pools that can be managed as a whole and shared across applications and servers are crucial in improving storage utilization and efficiency.

We can help your business reach new levels of productivity and performance by consolidating your storage – it reduces your number of footprints, helps reduce operating expenses and increases your overall flexibility Storage Area Networks (SAN) Consolidation for better business.

Application Middleware
It’s a known fact that companies are turning to Service-Oriented Architecture (SOA) to align business needs and IT to better serve customers, partners, employees, and shareholders.

What is imperative is rock-solid reliability, performance, and simplified development. BEA WebLogic Server keeps your applications and services up and running even when deploying new versions, changing server configurations or failing over within or across data centers. It also provides developers with the tools and technologies they need to expand enterprise applications and services quickly while reducing the amount of repetitive boilerplate code they must write. In production, it provides operations teams with the tools they need; easily surfaced diagnostics information, a GUI administration console and command-line scripting that help keep services up and running. It’s impressively backed by high-availability features to help offset even the most unpredictable outages.

High Performance Computing
It’s a known fact that companies are turning to Service-Oriented Architecture (SOA) to align business needs and IT to better serve customers, partners, employees, and shareholders.

What is imperative is rock-solid reliability, performance, and simplified development. BEA WebLogic Server keeps your applications and services up and running even when deploying new versions, changing server configurations or failing over within or across data centers. It also provides developers with the tools and technologies they need to expand enterprise applications and services quickly while reducing the amount of repetitive boilerplate code they must write. In production, it provides operations teams with the tools they need; easily surfaced diagnostics information, a GUI administration console and command-line scripting that help keep services up and running. It’s impressively backed by high-availability features to help offset even the most unpredictable outages.

System Consolidation and Virtualization Offerings
Corevate System Sdn Bhd offers Consolidation through virtualization on x64 and SPARC systems. Both offerings are capable of reducing IT costs and improving service levels, scalability and security for companies.

We offer customers choices, with advanced yet simple-to-implement virtualization options uniquely tailored to their individual business needs. We have proven programs available to our customers regardless of whether they are looking to optimize their Web Tier infrastructure to eliminate server sprawl and contain energy costs, or to simplify and fortify their Business Tier infrastructure for improved disaster recovery capabilities and competitive advantage.

Database
Oracle Database 10g, another Corevate System Sdn Bhd computing solution, delivers record-breaking performance and scalability on Windows, Linux, and UNIX servers and provides fast return on investment (ROI) by moving from a single server to Grid Computing without changing a single line of code.

Oracle Database 10g delivers better results by automating administrative tasks, providing industry-leading security and regulatory compliance features and enabling the highest availability with Real Application Clusters. It's the ideal choice both for large enterprises as well as small and medium businesses alike.

IP Communications

IP Services Load Distribution
Corevate System Sdn Bhd offers load distribution solutions that enable transparent delivery of applications and web services across multiple sites thus ensure global business continuity and application availability.

It dramatically improves performance and client experience by directing users to the best site on a global basis with the increase of flexibility by delivering global traffic control to direct users according to any business policy including geography, load time of day, etc.

Global Traffic Manager provides sophisticated modes of persistence to ensure that users are directed to the right resources. It intelligently distributes traffic to the same site to maintain consistency for applications or transactions. It also resolves IP addresses down to the country, increasing topological control for managing global traffic.

Domain Name IP Services
Nominum's suite of network naming and addressing solutions includes highly scalable, reliable and secure DNS and DHCP servers. These solutions allow service providers to rapidly deploy new services and enterprises to create resilient and reliable networks that are responsive to changing business conditions.

Dynamic Configuration Server (DCS) is a commercial-grade DHCP server that offers flexible, scalable and highly available DHCP services. DCS augments basic DHCP operations with high-performance architecture, open interfaces for integration with other systems and failover capabilities for optimal service levels.

IP NGN Application Convergence
In addition to mobility, you can add data, voice, video, security and other services to your portfolio to help boost customer loyalty, increase revenue and improve profitability. Competition and customer pressure now compel you to offer unique, integrated voice, video and data “experiences” that the residential and business subscribers can personalize based on their needs and preferences. From a single IP NGN, you can deliver any service, to any device.

The Service Exchange Framework (SEF) provides enabling technologies and intelligence to support both IP Multimedia Subsystem (IMS) and non-IMS applications. It allows you to enhance customer personalization while controlling customer use of IP services without facing application limitations. It enables service-specific networks on a single, more efficient and flexible IP/MPLS infrastructure. With an IP NGN convergence, you can deliver current services more efficiently and effectively and support bandwidth-intensive residential and business services in the future.

Mobility Solution
Keeping Our Users Connected with Wireless LANs As the world becomes more IT savvy, organizations worldwide are deploying wireless networks to increase productivity, enhance collaboration and improve processes. Instant interaction, text paging, voice services and network access while traveling are transforming the business environment.

The following components work together to create a unified wireless network -

Client Devices - These connect desktops and mobile devices to the wireless LAN in 802.11a-, 802.11b- or 802.11g-compliant networks. Most of today’s laptops are wireless-enabled and many specialized wireless client devices are now available.

Access Points – Access points help connect wireless devices to networks, providing ubiquitous network access for many wireless environments.

Network Unification - This is critical for areas like network control, scalability, security and reliability. The unification and integration into existing networks enables system wide functions including security policies, intrusion prevention and RF management.

Network Management - As wireless networks grow in scale and complexity, management becomes more critical, thereby, requiring central design, control and monitoring.

Mobility Services - A comprehensive wireless network that provides built-in support for leading-edge applications such as wireless voice over IP, location services, advanced security and other emerging technologies.

Mesh Networking - Wireless network infrastructure that enables outdoor deployments over a large metropolitan area for applications such as real-time data access and video surveillance.

RFID - Radio frequency identification (RFID) technology uses radio frequency waves to transfer data between a moveable item and reader to identify, track or locate that item.

VoIP - Voice over Internet Protocol technology carries phone calls over a network.

VoWLAN - Voice over Wireless LAN (VoWLAN) is a mobility service that integrates wireless networking and voice communications systems.

Wi-Fi - Wireless fidelity-enabled devices using radio technologies based on the IEEE 802.11 standard to send and receive data anywhere within the range of an access point.

WiMAX - This wireless technology provides high-throughput broadband connections over long distances.

Unified Communications Streamlines Operations
Unified communications can help address the challenges faced by organizations today as they contend with increasingly complex environments that feature a wide array of communications methods.

Employees, business partners and customers now conduct business using seemingly infinite combinations of phones, voice messaging, e-mail, fax, mobile clients and rich-media conferencing. It should be noted that without unified communications however, these tools are often not used as effectively as they could be. The result is information overload and misdirected communications that delay decisions, slow down processes and consequently reduce productivity.

As precursors to unified communications, IP telephony and IP communications solutions have proven their ability to help solve such problems by enabling organizations to streamline business processes and reduce costs. For years, companies have realized the benefits that carrying voice, data and video communications across a common, IP infrastructure can bring.

It doesn’t stop there as unified communications solutions have since evolved and now offer even greater benefits. For example, Unified communications applications are actually integrated within an IP network to provide structure and intelligence that can help customers integrate their communications more closely with business processes while ensuring information reaches recipients quickly and through the most appropriate medium.

Unified communications also allows our customers to collaborate in real time using advanced applications from an integrated, easy-to-use interface. These applications include -

Video conferencing
Integrated voice and Web conferencing
Mobile IP soft phones
Voicemail and more

Unified communications solutions help our customers save time and control costs, while improving productivity and competitiveness -
This can be seen in a 2005 Sage Research study where 86% of companies using unified communications reported that productivity benefits have grown. At the same time, more than 60% reported savings of three or more hours per week for each mobile worker. Such studies confirm that migrating to a unified communications system provides a substantial return on investment and a reduced total cost of ownership.

WAN and MAN
In addition to needing a stable foundation, wide-area network (WAN) and metropolitan-area network (MAN) architectures require additional network capabilities in order to support today's higher bandwidth mission-critical applications.

Requirements for deploying voice over IP (VoIP) and videoconferencing include high availability, IP Multicast and quality of service (QoS). Currently, most enterprises rely on private WAN connections such as Frame Relay, ATM or leased-line services to connect their businesses. When deploying a traditional Frame Relay or ATM-based private WAN however, network operations must implement point-to-point or hub-and-spoke architectures that make provisioning and management of moves, adds or changes on the network complex. In addition, the operational expense for private WAN is sometimes higher than IP-based WAN technologies. As such, the goal is to have reliable connectivity that can be easily updated and scaled to meet evolving business needs.

Data Center Foundation
The heart of any organization is in the data center. Employees, partners and customers rely on data and resources stored there to effectively create, collaborate and interact.

Over the last decade, the rise of the Internet and Web-based technologies has made the data center more strategic than ever as it improves productivity, enhances business processes and accelerates change. Data centers have become the strategic focus of IT efforts to improve the efficiency, resilience and responsiveness of the applications and information on which the business depends. As such it is imperative that IT organizations improve the operational efficiency and utilization of data center resources. At the same time, data center managers need a resilient infrastructure that protects applications and services against disruptions and security attacks, while not introducing more risk into the equation.

Subsequently, while the inclination is to simply consolidate infrastructure into larger facilities, many IT organizations are recognizing that this is merely a short-term solution. As such, to address the underlying issues, they need to evolve incrementally to a new generation of data center architecture that can incorporate ongoing improvements in computer, storage, networking and application technologies in a sustainable and cost-effective manner.

The data center network is increasingly becoming recognized as a uniquely valuable asset that is able to provide a stable foundation for IT organizations to achieve their infrastructure goals. The network possesses many inherent qualities such as pervasiveness, transparency, scalability and standards-orientation that make it ideally suited as a platform for hosting infrastructure services (such as firewalls, intrusion protection, data replication, server-less backup and storage virtualization) while allowing incremental deployment and expansion to meet evolving requirements.

Lower TCO – A lower TCO enables our customers to significantly lower capital costs through consolidation and higher utilization of previously separate resources as well as operational expenses through simplification and automation of administrative tasks and lower cooling and power costs.

Greater Business Agility – Our solutions enables our customers’ IT to dynamically respond to changing business demands by facilitating rapid provisioning of application and infrastructure services from shared pools of consolidated compute, storage and network resources. This helps streamline operational procedures and enable policy-driven control.

Improved Business Resilience – The data centre network allows our customers to respond to disruptions or attacks by protecting infrastructure, applications and data with the highest levels of availability, pervasive security and business continuance.

Improved Service Level - Your business service levels are optimized via secure, accelerated access to data center-hosted applications and information from anywhere, at any time, across the organization.

Together, these capabilities support ongoing innovations in the enterprise data center, enabling you to address both short and long-term demands, while building a solid foundation that allows you to evolve your data center infrastructure for the future.

WAN and MAN
In addition to needing a stable foundation, wide-area network (WAN) and metropolitan-area network (MAN) architectures require additional network capabilities in order to support today's higher bandwidth mission-critical applications. Requirements for deploying voice over IP (VoIP) and videoconferencing include high availability, IP Multicast and quality of service (QoS). Currently, most enterprises rely on private WAN connections such as Frame Relay, ATM or leased-line services to connect their businesses. When deploying a traditional Frame Relay or ATM-based private WAN however, network operations must implement point-to-point or hub-and-spoke architectures that make provisioning and management of moves, adds or changes on the network complex. In addition, the operational expense for private WAN is sometimes higher than IP-based WAN technologies. As such, the goal is to have reliable connectivity that can be easily updated and scaled to meet evolving business needs.

Our WAN and MAN solutions provide validated and extensible network architectures underpinned by a comprehensive line of services aggregation routers. This portfolio of WAN/MAN solutions enables an enterprise to rapidly introduce new business applications and services - from the branch office, through the campus and to the data center - while reducing operating costs and network complexity.

Data Network Foundation
In addition to networking and information management, Corevate System Sdn Bhd also offers numerous solutions for IP Communications. Corevate System Sdn Bhd Network Systems solutions provide your business with an integrated foundation that is secure, solid and compatible with future technologies.

Rather than purchasing separate products for individual functions, such as routing, switching, security, WAN optimization and Internet access, you can integrate all your business needs to enable anytime, anywhere, secure communications throughout the company and even across the Internet.

As a result of our end-to-end approach to routing, switching and network management allows all employees—including those at remote sites—access to the same business applications and services and to each other. This approach also enables technical staff to centrally manage the network, providing reliable service to employees in all locations. Furthermore, because the solutions are modular, your business can incrementally add or upgrade equipment in line with your changing needs.

The solutions provide -
Secure Access and Connectivity – Our solutions enable you to securely access network services from wired and wireless devices across different locations while protecting data and traffic against external and internal threats. It also allows you to control access to corporate resources based on user identity. Most importantly, our solutions meet regulatory compliance needs in protecting customer records and identity.

Business Continuity – Our solutions aid in business continuity as it allows you to maintain the highest availability of data, applications and services on the network. Realise savings as you minimize costs associated with network downtime. Confidently meet or even exceed regulatory compliance with disaster recovery and data replication.

Service and Application Delivery – You can be assured of consistent delivery of services and applications over the network regardless of user location. Now you can prioritize delivery based on content and application while improving customer experience and user productivity.

Automated Management -Utilize policies, diagnostics and provisioning to automate the process of monitoring, managing and maintaining the network infrastructure and traffic. Automated management reduces the need for manual inspection and intervention.

Consolidation and Utilization – Improve utilization of network components through consolidation, partitioning and dynamic provisioning to support investment protection and lower operating expenses. Incorporate infrastructure virtualization to reduce physical redundancy while preserving functional redundancy.

Communication Convergence and Real-Time Collaboration – Our solutions enhance the integration of data, voice and video on the network to support telephony, unified messaging and rich media conferencing needs. In addition, our solutions also improve user interaction and the ability to share content, applications and tools, at any time from any location.

Security & Privacy

IT Security and Compliance Management Solution
In today’s dynamic business and global economic era, it is fair to say that companies can no longer manage security on an ad-hoc project basis.

To reduce the risk of business disruptions, meet regulatory compliance objectives and adequately respond to complex security breaches, organizations must integrate security infrastructure as well as constantly monitor standards, policies and controls to stay in line with established parameters. By gaining complete visibility into the information security infrastructure, organizations are also able to remediate security gaps quickly.

With GLOCOMP’s IT Security and Compliance Management solutions, IT Security teams and professionals can proactively manage and IT security environment. They can also address IT security control needs, effectively, quickly and speedily managing, reducing and mitigating risk.

IT Security and Compliance Management Solutions
• Enterprise Security Event Management
• Security Policy Management
• Security Governance Dashboard

Threat & Vulnerability Management Solution
In this time and age, companies can no longer afford to take a reactive stance to security threats. Appropriately securing IT infrastructure and assets can help organizations against the likelihood of a business interruption from a security-related event, limit the impact of unanticipated events and demonstrate compliance with regulatory and business requirements, such as ISO 27001 and HIPAA.

Fundamentally, threat and vulnerability management solutions are classified into three (3) key areas, which include threat detection, vulnerability detection and threat and vulnerability remediation techniques addressing digital threats. The key solutions are as follows:

Threat and Vulnerability Management Solutions
• Network Threat Management
• Messaging Threat Management
• Database Threat Management
• End Point Threat Management
• Vulnerability Management

Identify and Access Management Solution
Identity and Access Management mechanism is used is the identification of individual (employee, consumers, etc), systems and applications and their associated access rights. This mechanism supports identification, authentication, authorization and access control.

Our Identity and Access management solutions streamline and simplify the process of managing user identities across a variety of applications in order to provide provisioning and secure access, ensure ongoing compliance and enable federation for sharing beyond boundaries.

Identify and Access Management Solutions:-
• Single Sign On and Web Access Control
• Identity Administration
• User Provisioning and Compliance
• Directory Services
• Authentication, Authorization and Accounting (AAA)
• Web Services Security

IT Management

Enterprise Project Management Solution
GLOCOMP also offers EPM Solutions to help you align work and people with business priorities to effectively manage work from ad-hoc projects to complex programs. The EPM Solutions enables organizations to better manage projects and resources, collaborate across the entire enterprise, as well as effectively analyze and report on project work.

We also offer Web-based portfolio management tools that help executives align people and projects with business objectives, quickly identify problems and take corrective actions. Team members can easily update project information, timesheets, collaborate and stay informed through e-mail and Web-based tools. An extensible architecture enables organizations to integrate the EPM Solution with existing business systems.

Enterprise Project Management Solutions
• Project Management
• Portfolio Management

IT Service Continuity Management Solution
Complementing the IT Infrastructure Management Solutions is the IT Service Continuity Management solutions. The IT Service Continuity Management Solutions comprise building blocks that complete a full life cycle of IT Service Continuity from risk evaluation to continuance plan maintenance. It includes Plan Management, Incident Register (i.e. Incident Management) and BIA Management.

To put it simply, IT Service Continuity Plan Management is a set of tools that enables users to build IT Service continuity plans to help them recover should they encounter a disaster. It is a flexible, central data repository with built-in, proven IT Service continuity planning expertise. The solutions can easily manage complex IT Service Continuity plan data, keep plans current and accurate and provides clear, concise reports on the status of planning efforts.

The IT Service Continuity Incident Management is an online command center that enables companies to respond to disasters or test IT Service continuity plans without having to have everyone in the same room. It coordinates and tracks disaster response, communicates issues to the proper people and ensures a more efficient and effective recovery. Incident Manager utilizes data from Plan Management and provides freedom from flipcharts, sticky notes and chalkboards.

BIA Management on the other hand is a handy tool to conduct business impact analysis surveys which determine organizational vulnerabilities and prioritize IT service continuity planning efforts. It organizes complex data and presents it in a usable format and comes packed with pre-written, expert questions to help start the planning process

IT Service Continuity Management Solutions
• IT Service Continuity Plan Management
• IT Service Continuity Incident Management
• BIA Management

IT Infrastructure Management Solution
It should be noted that a robust and reliable IT infrastructure is the foundation of any viable IT organization. It is vital to know that a problem exists before it impacts critical business service. Best-of-breed, integrated infrastructure management solutions that span open system computing architecture ensures quality of service to users and optimal system availability, throughput and performance.

Our infrastructure management solutions allow you to manage, optimize and automate open system computing architecture operating systems, servers, storage, networks, middleware and hardware. Our solutions help to simplify network and systems management by monitoring and overseeing system performance and availability across your entire environment. Using these solutions, it can isolate and reduce IT infrastructure problems and resolve issues before they impact business availability. With our Performance management capabilities, it helps to analyze and predict performance to optimize current and future IT utilization and investment; an enabling component of autonomous computing foundation.

IT Infrastructure Management Solutions
• Server Management
• Network Management
• Storage Management
• Microsoft Management
• Capacity Management

IT Service Management Solution
GLOCOMP’s IT Service Management mechanism is used for the management and governance of IT service delivery and its efficiency. Fundamentally, it includes two essential components of ITIL (IT Infrastructure library) best practices components, which are Service Level Management and Service Desk.

Generally, Service Level Management solutions provide a simple, yet comprehensive coverage of the SLA management process. This further strengthens and enables our customers to move away from traditional, technically-focused IT management to innovative, business-focused IT management that maps the technological infrastructure to business needs. It provides real-time service level management while leveraging existing IT management tools and service desk processes to deliver business-aware information about the real-time state of services.

As can be seen, your service desk is essential to keeping your business running smoothly and maintaining a competitive edge. Yet, in view of today’s highly complex and changing IT infrastructures, you must not only effectively streamline your incident and problem management processes, but you must also reduce costs and expedite service while maintaining quality service levels.

Our IT Knowledge Management is an excellent tool that can be used to improve staff efficiency, customer service and satisfaction and business service quality. Call center efficiencies can be dramatically improved by providing agents with quick answers and solutions to their customers’ issues. In addition, Web-based self-service options allow employees or customers to find their own answers around the clock using natural language search, dramatically reducing the number of issues directed to a service desk.

IT Service Management Solutions:-
• Service Level Management
• Service Desk Management
• IT Knowledge Management
• Microsoft Management
• Capacity Management

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