Our company's Unified Communications and Collaboration Solution can accelerate collaboration-intensive business processes and enable more cost-effective work among team members, partners and suppliers.
This ability to streamline business processes produces cost savings through greater efficiency, and revenue growth through faster speed to delivery of revenue-generating services.
The same technologies used for unified communications can also mitigate risk by improving security, creating unified logging across all channels (for compliance) and creating a more resilient communications environment.
Our company's Unified Communications and Collaboration Solution can deliver a host of powerful benefits to companies looking to reduce costs while also enabling a development environment that can push new products through the pipeline faster and more efficiently. Benefits include:
Cost Reduction
Companies can cut costs in several ways. First, unified communications result in improved and streamlined business processes. The right people can be located wherever they are—and on the most appropriate channel. Communication channels can also be switched quickly as needed. Business processes can thus be routed more effectively, speeding up delivery and response times.
Second, companies can more easily streamline their supply chains. Partners, suppliers and customers can form part of the expanded communications network, each one reached in the way they prefer at any given time, removing delays in transactions.
Finally, unified communications enables a more cost-effective, virtual working environment. Workers are no longer bound to the office or particular geographies, therefore reducing facilities costs, enabling virtual teams and empowering distributed, offshore delivery using lower-cost resources.
Improvements in Supply Chain Effectiveness
Unified communications and collaboration can speed up internal fulfillment and supply chain processes, resulting in more effective workforce performance and service to customers.
Risk Mitigation
In the event of disruption, the communications network is able to contact the people necessary to execute the business continuity plan on whatever channels they prefer. Furthermore, business can be conducted over alternative channels, as necessary, over a converged, fault-resilient network.
Our company's solution brings together a suite of technologies and processes that give organizations better development capabilities and faster launch speeds. These results are accomplished through the merging of several related technologies:
Converged network infrastructures: Consolidated, Internet protocol-based, quality-of-service enabled, wired and wireless networks to transport voice, data and video communications.
End-user network devices: The large and rapidly growing number of devices used for communicating over various networks.
Communication technologies: The multiple protocols over which employees want and need to be contacted, including voice over IP, voicemail, unified messaging and instant messaging.
Collaboration technologies: The tools to allow organizations not only to communicate, but to solve problems, regardless of time and distance. Innovation applications include social networking, profile management, content management, news and RSS feeds, blogs, wikis, identity management and information rights management.
Presence and location services: The capabilities to publish contact preferences and availability, and to search based on interests and location.
Application integration: The communications interface is not restricted to clients on specific end-user devices, but can also be embedded in business applications via a service-oriented architecture, so communications can be launched from within any enabled application in which the user is working.
Communication and collaboration portal: A Web-based, single point of entry providing single-sign-on and easy access to a complete set of integrated capabilities.
